Postco- Thank You

QA0248

We dispatch as fast as possible direct from stock. Orders placed before 12 noon are dispatched the same working day.

• FREE CLICK AND COLLECT is available from our Wapping Wharf, Bristol or Quaker Friars, Bristol stores. You'll be given the option during check out

• Larger items are sent next day courier

• Highlands and islands may vary

• Fast delivery is available UK mainland / lowlands only and will be sent for next working day on orders before 12pm

Outside of the UK? Please enquire.

Collection

It is free to collect from our wapping wharf shop. Read how here.

Available to Order

Items listed as available to order are not in stock however are usually available within 1-2 weeks. If you order these items we will contact you as soon as possible to confirm an estimated delivery timescale.

In Stock

Stock levels are advertised on our website. If a stock error should occur we will try to contact you as soon as possible. If you need more than the stock available please call us and we can give you an estimated delivery

Next day courier services are delivered on working days i.e. Monday - Friday except Bank Holidays.

SMS Alerts: most of our delivery companies can provide SMS alerts if you include a valid mobile number when ordering.

Damages in Transit - Inform Us Within 48 Hours

As per our terms and conditions, all damages in transit must be reported to us within 48 hours of receipt to enquiries@fig1.co.uk. We can then work out the best way to help you or provide a replacement. We therefore ask you to carefully check your order as soon as it arrives.

Unwanted Items - Our 14 Days Return Policy

We understand that sometimes an item arrives and it’s not quite suitable for what you needed it for - no problem. Please email us first at enquiries@fig1.co.uk to discuss the details.

• You have 14 days from receipt to return the item

• Please contact us by email to enquiries@fig1.co.uk before returning items and we can confirm the return with you.

• Items are returned at your own cost.

• Items remain your responsibility in transit - please pack them carefully. 

• Please ensure you include your name and address in all returns so we can trace your order.

Our return address if Fig1, Unit 9 Gaol Ferry Steps, Wapping Wharf, Bristol BS1 6WE.